If you ever find duplicate student accounts, you can use our merge tools to resolve the duplicates.
Merging existing students individually
Go to Students
Select checkboxes next to desired students
Click More Actions
Click Merge Students. Please note that you may also be asked to select the correct student information if the information in the students' profiles differ.
Merging students with the Merge Tool
Go to Students
Open the Merge Tool
Review the list of duplicate students. You can choose to merge profiles individually or select Smart Auto-Merge. However, please note that if unique identifiers differ between the students' profiles, you would need to go through each pair individually and select the correct information.